What makes a truly great customer? No, not that he pays your bills in time, or that he recommends your services to prospects.
If you are a web developer, you know what it’s like to spend hours on hours cursing and battling the dreaded MSIE to make it display your customer’s website correctly. A truly great customer doesn’t just e-mail you a thank you note if you succeed.
No, the mark of a Truly Great Customer is that she mails you a custom-printed t-shirt.
Thanks, Petra!
